RUGS

Thank you for choosing a Pampa rug. To help keep your rug looking at its best for years to come, below we have outlined a few words of advice to read before installing your rug and also to refer back to when needed.

Liquid spills must be soak/blotted up as soon as possible. First, remove any solid materials if present with care.


Using a white towel, white cloth or white paper towel to draw up the liquid is best, as it will eliminate the possible migration of dyes to the rug. Place the towel or cloth on top of the spill and starting from the outside of the spill, apply pressure to soak up the liquid and draw it out of the wool. Never rub a wet liquid stain. Repeat this step until clean. If a stain is still evident, apply a small amount of lukewarm water and draw it out using the same method described above. Using a designated wool detergent can help remove the stain as well, but use sparingly so to avoid possible fading of dyes. Make sure all the detergent is then removed from the wool. If the stain can’t be removed using these methods, seek professional advice or have your rug professionally cleaned.


In the case of mud or dirt on your rug, gently brush and/or vacuum with care only once completely dry.


For small spot stains that have already dried on your rug, we do recommend that a designated wool detergent be used as per its instructions, if you wish to attempt to remove the stain yourself. A mild mixture of lukewarm water, white vinegar and detergent can also be used as a homemade solution, but the use of a designated wool detergent is preferable. If using the homemade solution, wet a white cloth with this mixture and gently wipe, taking care not to spread the stain. If you have any doubts whatsoever or the stain is still evident once dry, seek the advice or service of an experienced rug cleaning professional.

Pampa rugs should be vacuumed with care when needed. The more traffic your rug receives, the more often it should be cleaned. The build up of dirt and/or sand can reduce the lifespan of your rug. Constant foot traffic on a soiled rug causes the premature breakdown of the wool fibres due to the abrasive nature of dirt and sand.


When vacuuming, take care not to use too much suction and move the head of the vacuum over your rug slowly, being careful not to catch any threads. Never use a vacuum head that has a brush or moving parts, as this could damage your rug. If there is an obvious grain to the rug, always vacuum with the grain to prevent possible piling. Vacuum both sides of your rug and the floor surface below, as dirt can penetrate all the way through.


Extra care should be taken with the Puna rugs due to their softer, more delicate nature; very low suction should be used on these pieces. If any damage from vacuuming starts to become evident, a careful shake or light beating with a tennis racket outside may be a better option between professional cleans. If in doubt, always seek the advice or service of an experienced rug cleaning professional.


Never machine wash or hand wash an entire rug with water. This could lead to deformation and/or possible running of dyes.

Rugs should be professionally cleaned at least once every one to three years. The amount of traffic the rug receives and the nature of the space where the rug is used, will determine how often your rug should be professionally cleaned. Some pieces may need to be dry-cleaned. Always use the services of a professional who is experienced in the cleaning of flat hand woven rugs.

Pests can potentially be a problem with natural fibre rugs. The risk of damage occurring from pests is increased when the rug is in storage, especially in dark, humid spaces with little or no air movement. To prevent damage from moths, which are the worst culprits, regularly inspect both sides of your rug when it is in use and in storage. In the unlikely event that you do have a problem with moths, treatments should only be applied by an experienced professional. The best prevention is to have the rug in use in a room with good ventilation and filtered light.


Never store rugs in plastic bags as this can cause discolouration over a period of time. Instead, keep in a clean and dry environment that is easily accessible for regular inspection and cleaning.

We do not recommend the application of stain preventative treatments. This can potentially lock in a liquid stain and make it very difficult to remove, even professionally. Wool contains lanolin, which is nature’s own stain repellent.

Avoid positioning your rug in direct sunlight; this will prevent premature fading of colours. Placing your rug in an area of high foot traffic will also reduce the longevity of your rug. Rotate your rug a few times each year to help promote even wear and help prevent fading in the case that your rug is exposed to sunlight and/or high foot traffic. This is also important if heavy furniture is placed on top of your rug. Pampa rugs are only intended for indoor use. Never use a Pampa rug in an area where it might be exposed to moisture.


We strongly recommend using an underlay to prevent premature wear and possible slips, which could lead to injury. The use of an underlay also helps to keep your rug in position and will give your rug some extra cushioning. This is especially important on hard floors such as concrete and timber. An underlay offers extra cushioning which helps protect the wool fibres from being crushed or damaged underfoot or by furniture.


The use of an underlay is also necessary when using any coloured rug on a surface that could be affected by the migration of dyes, such as lightly coloured carpet. Using an underlay will create a barrier between the rug and your floor surface to prevent the possible migration of dyes.


The underlay should be cut approximately 3 to 5cm smaller than the dimensions of your rug. Never place an underlay or rug on an uncured floor surface if it has recently been sealed, laid, treated, etc.


We recommend Teebaud underlays. These can be purchased through http://teebaud.com

In the occurrence of loose threads, which is considered normal with hand-woven rugs, we recommend carefully pushing the thread back into the weave of the rug using a blunt, pointy instrument. If the thread is long and does not continue back into the weave of the rug, carefully trim with scissors. Take care not to cut any structural threads that could cause the rug to potentially unravel. If in doubt, tie a small secure knot as close to the rug as possible and cut off the excess thread.

Pampa accepts no responsibility for damages caused by persons following the cleaning and care procedures listed in these instructions. This is simply advice and you should always contact an experienced rug cleaning professional if you are ever in doubt regarding the care of your rug.

blankets + throws

Thank you for choosing a Pampa blanket or throw. To help keep your item looking at its best for years to come, below we have outlined a few words of advice to read before installing your item and also to refer back to when needed.

Liquid spills must be soak/blotted up as soon as possible. First, remove any solid materials if present with care. Using a white towel, white cloth or white paper towel to draw up the liquid is best, as it will eliminate the possible migration of dyes to the blanket or throw. Place the towel or cloth on top of the spill and starting from the outside of the spill, apply pressure to soak up the liquid and draw it out of the wool. Never rub a wet liquid stain. Repeat this step until clean. If a stain is still evident, apply a small amount of lukewarm water and draw it out using the same method described above. Using a designated wool detergent can help remove the stain as well, but use sparingly so to avoid possible fading of dyes. Make sure all the detergent is then removed from the wool. If the stain can’t be removed using these methods, seek professional advice.


For small spot stains that have already dried on your blanket or throw, we do recommend that a designated wool detergent be used as per its instructions, if you wish to attempt to remove the stain yourself. A mild mixture of lukewarm water, white vinegar and detergent can also be used as a homemade solution, but the use of a designated wool detergent is preferable. If using the homemade solution, wet a white cloth with this mixture and gently wipe, taking care not to spread the stain. If you have any doubts whatsoever or the stain is still evident once dry, seek the advice or service of an experienced cleaning professional.


Never machine wash or hand wash an entire blanket or throw with water. This could lead to deformation and/or possible running of dyes.

Pests can potentially be a problem with natural fibre textiles. The risk of damage occurring from pests is increased when the blanket or throw is in storage, especially in dark, humid spaces with little or no air movement. To prevent damage from moths, which are the worst culprits, regularly inspect your blanket and throw when it is in use and in storage. In the unlikely event that you do have a problem with moths, treatments should only be applied by an experienced professional. The best prevention is to have your blanket or throw in a room with good ventilation and filtered light.


Never store your blanket or throw in plastic bags as this can cause discolouration over a period of time. Instead, keep in a clean and dry environment that is easily accessible for regular inspection and cleaning.

We do not recommend the application of stain preventative treatments. This can potentially lock in a liquid stain and make it very difficult to remove, even professionally. Wool contains lanolin, which is nature’s own stain repellent.

In the occurrence of loose threads, which is considered normal with hand-woven textiles, we recommend carefully pushing the thread back into the weave using a blunt, pointy instrument. If the thread is long and does not continue back into the weave, carefully trim with scissors. Take care not to cut any structural threads that could cause the blanket or throw to potentially unravel. If in doubt, tie a small secure knot as close as possible and cut off the excess thread.

Pampa accepts no responsibility for damages caused by persons following the cleaning and care procedures listed in these instructions. This is simply advice and you should always contact an experienced cleaning professional if you are ever in doubt regarding the care of your blanket or throw.

cushions

Thank you for choosing a Pampa cushion. To help keep your cushion looking at its best for years to come, below we have outlined a few words of advice to read before installing your cushion and also to refer back to when needed.

Liquid spills must be soak/blotted up as soon as possible. First, remove any solid materials if present with care. Using a white towel, white cloth or white paper towel to draw up the liquid is best. Place the towel or cloth on top of the spill and starting from the outside of the spill, apply pressure to soak up the liquid and draw it out of the wool. Never rub a wet liquid stain. Repeat this step until clean. If a stain is still evident, apply a small amount of lukewarm water and draw it out using the same method described above. Using a designated wool detergent can help remove the stain as well, but use sparingly so to avoid possible fading of dyes. Make sure all the detergent is then removed from the wool. If the stain can’t be removed using these methods, seek professional advice.


For small spot stains that have already dried on your cushion, we do recommend that a designated wool detergent be used as per its instructions, if you wish to attempt to remove the stain yourself. A mild mixture of lukewarm water, white vinegar and detergent can also be used as a homemade solution, but the use of a designated wool detergent is preferable. If using the homemade solution, wet a white cloth with this mixture and gently wipe, taking care not to spread the stain. If you have any doubts whatsoever or the stain is still evident once dry, seek the advice or service of an experienced cleaning professional.


Cushion covers can be removed and hand washed in cool water with mild detergent. To remove inserts from the round cushions, simply undo the knot that is tucked into the hole at the rear of the cushion. To remove inserts from square cushions, undo knot which is tucked into the rear, approximately in the middle of the cushion. During hand washing simply massage the cover and do not wring out water afterwards, squeezing is preferred to avoid deformation. Then put the cover through a slow spin cycle only in your washing machine and then lay flat to dry as quickly as possible in the sun..

Pests can potentially be a problem with natural fibre textiles. The risk of damage occurring from pests is increased when the cushion is in storage, especially in dark, humid spaces with little or no air movement. To prevent damage from moths, which are the worst culprits, regularly inspect your cushion when it is in use and in storage. In the unlikely event that you do have a problem with moths, treatments should only be applied by an experienced professional. The best prevention is to have it in use in a room with good ventilation and filtered light.


Never store your cushion in plastic bags as this can cause discolouration over a period of time. Instead, keep in a clean and dry environment that is easily accessible for regular inspection and cleaning.

We do not recommend the application of stain preventative treatments. This can potentially lock in a liquid stain and make it very difficult to remove, even professionally. Wool contains lanolin, which is nature’s own stain repellent.

In the occurrence of loose threads, which is considered normal with hand-woven textiles, we recommend carefully pushing the thread back into the weave using a blunt, pointy instrument. If the thread is long and does not continue back into the weave, carefully trim with scissors. Take care not to cut any structural threads that could cause the cushion to potentially unravel. If in doubt, tie a small secure knot as close as possible to the cushion and cut off the excess thread.

Pampa accepts no responsibility for damages caused by persons following the cleaning and care procedures listed in these instructions. This is simply advice and you should always contact an experienced cleaning professional if you are ever in doubt regarding the care of your cushion.

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