This website is operated by Pampa. Pampa reserves the right to amend the Terms and Conditions at any time and without notice to you. Any order placed by the customer is an agreement to purchase a particular item or items on these Terms and Conditions. Our Shipping & Returns + FAQ (add link) and Care & Maintenance sections (add link) must also be read, understood, agreed upon and accepted before making an order of a Pampa product, as these are incorporated into our Terms and Conditions. Pampa reserves the right to accept or reject your order for any reason, including and without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order. Until Pampa confirms the sale and receives payment in full for a product of any description, Pampa remains the lawful owner of the product. Your contract of agreement of our Terms and Conditions with Pampa comes into effect once you have made payment.
By accessing the Pampa website the user agrees to not copy or use any of the content for personal or commercial purposes. All text, information, photographic images, logos and website and product designs remain the property of Pampa. Please contact us at hello@pampa.com.au if you wish to use any content from the Pampa website.
Woven goods:
We strictly do not give refunds or credit if you have simply changed your mind after purchase. Credit towards another Pampa product can be issued if your product is faulty or damaged upon delivery. We also do not give refunds if the advertised size is not correct for your space, so please carefully make your measurements before purchasing. Allow a 5% tolerance in the measurements stated by Pampa.
As Pampa rugs are all individual pieces, it is not possible to give an identical exchange. Some Pampa cushions, blankets and throws can be replaced with similar pieces if the customer has received faulty goods.
If applying for a credit or replacement due to a faulty or damaged product, Pampa must be contacted within 3 business days of the customer receiving delivery of the item. Please contact us at hello@pampa.com.au with details of your purchase and the reason for seeking a credit or exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition.
The initial shipping cost will be applied as a credit, but the cost of the return shipping to Pampa will be at the customer’s expense. Pampa will send you a notice of credit once we have received the return delivery of the product, and we are satisfied that it has not been damaged after you have initially received it. If the product has been damaged during the return to Pampa, this is the full responsibility of the customer and no credit will be given. In this case, the product can be returned to the customer. If the product simply is not delivered to Pampa and lost in transit, this is also the full responsibility of the customer. Choosing insurance for your shipment that is to be returned to Pampa is highly recommended, so you are covered in the event of loss or damage to the product occurring.
All international purchases of any Pampa products and sale items are strictly a final sale; refunds, credits or exchanges will not be considered.
Prints:
As we personally inspect and package the prints ourselves, they are shipped in nothing but a perfect condition. If the mailing tube has been delivered to you in a state of damage and the print itself has also suffered damage that deems it unusable, please email us photos as soon as possible. We will have a new print sent out to you free of charge, if we agree that the damage sustained will affect the final appearance of the framed print. Pampa does not offer refunds if you have simply changed your mind. Any damage to the outer edges (1 cm) of the paper will not be consider damage that will deem the print unusable, as this will be covered up during the framing process.
Woven goods:
Due to the handmade nature of Pampa’s woven products, we do not offer a period of warranty on these items. We would however, like to be contacted in the case that a customer has a fault with a Pampa product. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.
Prints:
We do not offer a period of warranty on Pampa Prints. We would however like to be contacted in the event that a customer has an issue or concern with a Pampa Print. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.

Due to the handmade nature of all our woven goods, it is not unusual for them to carry slight imperfections. These can vary from inconsistencies in colour tones to the way the threads have been terminated at the end of the weaving. We strongly feel that these imperfections add charm to our products, which can only be obtained through the handmade process. Each piece has its own characteristics, which have been passed down from its artist.
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