Showroom & Operations Coordinator - Byron Bay

We are looking for an organised, proactive and friendly all-rounder to join our small team in Byron Bay.

This is a hands-on role for someone who enjoys variety, takes initiative and is happy to help wherever needed. As a small owner-operated business, no two days are the same. One moment you may be helping a customer in the showroom, the next you may be processing online orders, responding to enquiries or managing inventory.

Initially, the role will be approximately 3 days per week, with the opportunity for additional hours and increased responsibility from September onwards. We are looking for a long-term team member who is excited to grow with the business and become an integral part of our small team.

About the Role

You will be responsible for helping ensure the showroom, online store and day-to-day operations run smoothly.

Customer Service & Sales

• Welcome customers to the showroom and provide exceptional customer service.
  

• Assist customers with product enquiries and sales.
  

• Answer incoming phone calls and customer enquiries.
  

• Respond to ecommerce and trade emails in a timely and professional manner.
  

• Follow up customer enquiries, quotations and leads to help convert sales.
  

• Process showroom and trade sales, including invoicing through Xero.
  
  

Showroom Management

• Maintain a welcoming, beautiful, organised and clean showroom environment.
  

• Ensure displays are presented to a high standard and reflect the brand.
  

• Open and close the showroom and ensure security procedures are followed.
  
  

Ecommerce & Order Fulfilment

• Manage day-to-day online orders and customer order amendments.
  

• Produce shipping labels and coordinate dispatch of online orders.
  

• Provide tracking information and shipping updates to customers when needed.
  
  

Inventory & Administration

• Maintain accurate inventory levels across the showroom and online store.
  

• Keep product loan and rug sample records up to date and follow up outstanding returns.
  

• Coordinate loan records and imagery with the broader team when required.
  

• Assist with general administration and operational tasks to ensure the business runs smoothly.
  
  

Team Support

• Support the business owners across a variety of operational and administrative tasks.
  

• Take ownership of day-to-day responsibilities and contribute to continuous improvement of systems and processes.
  
  

About You

• Friendly, confident and professional.
  

• Excellent communication and customer service skills.
  

• Highly organised with strong attention to detail.
  

• Comfortable managing multiple tasks and priorities.
  

• Proactive and able to work independently.
  

• Confident using computers and learning new systems.
  

• Experience with Shopify, Xero or similar platforms is highly regarded.

• Most importantly, we're looking for someone who genuinely enjoys being part of a small business and takes pride in helping things run smoothly.

Employment Details

• Approximately 3 days per week to commence.
  

• Opportunity for increased hours and responsibility.
  

• Initial casual employment period with the intention of transitioning to a permanent part-time role for the right person.
  

• Competitive hourly rate based on experience.
  

• Three-month review period.
  
  

How to Apply

Please email your resume and a short introduction about yourself to careers@pampa.com.au with the subject line: Showroom & Operations Coordinator

Along with your CV, we'd love you to answer the following questions:

1. What makes you jump out of bed each day?

2. A customer visits the showroom, falls in love with a rug, requests a quote and leaves without making a purchase. What would you do next?

We look forward to hearing from you.

About Pampa:

Pampa is family run business based in Australia and Argentina with a worldwide reach and audience. Last year we celebrated our 10th year anniversary which was really proud achievement, along with obtaining B Corp certification at the same time. During the last decade we've been supporting and empowering skilled artisans in remote Argentina and beyond to produce rugs and homewares that we believe are woven works of art. Pampa has been connecting talented weavers with the global community since 2013. All Pampa products are 100% handmade embracing fairly traded practices through our artisan partnerships.

We believe your home is your sanctuary and that you should feel inspired within by adding meaningful handmade items. We offer handcrafted, high quality luxury home goods, made by our extended family of artisans.

In addition to providing fair wages and ethical ways of working with our artisans, we also take care of our environment. Pampa is proud to partner with environmental charity One Tree Planted on crucial reforestation projects around the world. For every Pampa  rug order, a tree is planted. 

Pampa has been featured in Architecture Digest, Goop, The Design Files, Sight Unseen, Design Milk, Yellow Trace, The Local Project amongst others.