SHIPPING DURING THE HOLIDAY PERIOD?+-

Due to international and domestic shipping delays we encourage you to shop early this holiday period to avoid disappointment of parcels arriving late. Read more about our shipping options and recommended cut-off dates for your location here.

Within Australia parcels sent via Australia Post, click here
International parcels sent via Australia Post, click here.
International DHL Express 10 December, 2021.

 

HOW LONG UNTIL I RECEIVE MY PURCHASE?+-

For in stock woven rugs, cushions and throws & ponchos and objects Australian customers should receive their purchases of woven goods within 8 business days of transaction of payment, unless specified otherwise. International customers should receive their delivery within 12 to 15 business days unless specified otherwise, however this may vary slightly due to unforeseen delays with shipping and customs that are outside of the control of Pampa. Please remember that if incurred, import duties are the full responsibility of the customer receiving the purchased product/s.

For all made to order or custom woven pieces, delivery will be case-by-case and as per the timeframe stated on each piece or discussed with the team. For any further questions regarding this please contact help@pampa.com.au.

 

For photographic prints:

Australian customers should receive their print purchases within 5 to 10 business days of payment. Please note that we don’t keep stock of our prints; we have them printed individually for each customer. Once your print has been purchased online, the image is then sent to the lab for printing. We then collect, inspect, package and send the prints as soon as your image is ready. Please allow 8 to 15 business days for international deliveries, but know that this may vary slightly due to possible shipping or customs delays. Please remember that if incurred, import duties are the full responsibility of the customer receiving the purchased product.

WHAT IS THE COST OF SHIPPING PAMPA PRODUCTS?+-

Shipping rates will be calculated at time of checkout, this is a real-time rate calculated based on location and weight. All Pampa goods sent out require a signature on delivery.

We regularly ship all over the world via Australia Post and its International affiliates with trackable service. We also ship with DHL if the customer selects this option at check out.

Import taxes & duties may be applied to international orders when the shipment reaches its country of destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Please check with your local customs office to receive an estimate of possible charges applicable to your order prior to purchasing. If the receiver refuses to pay taxes and duties, the item(s) will be returned to sender and the order will be refunded, excluding the return and original shipping fee.

Contact us directly at hello@pampa.com.au if your destination is not available at checkout.

WHAT IS PAMPA'S DAMAGES AND REFUNDS POLICY FOR RUGS AND WOVEN GOODS?+-

We strictly do not give refunds or credit if you have simply changed your mind after purchase. All sale items are strictly non refundable or able to be exchanged. Credit towards another Pampa product can be issued in the unlikely scenario that your product is faulty or damaged upon delivery. We also do not give refunds if the advertised size is not correct for your space, so please carefully make your measurements before purchasing. Allow a 5% leeway in the measurements stated by Pampa. 

As Pampa rugs are all individual pieces, it is not possible to give an identical exchange. Some Pampa cushions, blankets and throws can be replaced with similar pieces if the customer has received faulty goods.
If applying for a credit or replacement due to a faulty or damaged product, Pampa must be contacted within 3 business days of the customer receiving delivery of the item. Please contact us at hello@pampa.com.au with details of your purchase and the reason for seeking a credit or exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition.

The initial shipping cost will be applied as a credit, but the cost of the return shipping to Pampa will be at the customer’s expense. Pampa will send you a notice of credit once we have received the return delivery of the product, and we are satisfied that it has not been damaged after you have initially received it. If the product has been damaged during the return to Pampa, this is the full responsibility of the customer and no credit will be given. In this case, the product can be returned to the customer. If the product simply is not delivered to Pampa and lost in transit, this is also the full responsibility of the customer. Choosing insurance for your shipment that is to be returned to Pampa is highly recommended, so you are covered in the event of loss or damage to the product occurring.

All international purchases of any Pampa products and sale items are strictly a final sale; refunds, credits or exchanges will not be considered.

RETURNS ON PAMPA WEAR PIECES +-

We want to ensure you love your Pampa Wear pieces and therefore offer returns if the below requirements are met: 

- Please email us at help@pampa.com.au with your intention to lodge a return within 3 business days of receiving your item

- Items must be returned to us within 14 business days of days of the date you received your delivery

- Items must be returned to us in the original packaging in an unused condition. Garments will be inspected prior to approving any refunds or exchanges. We reserve the right to refuse a return if it does not reach our standards

- Any losses or damages occurred during return shipping are deemed your responsibility, we therefore recommend using a trackable service with signature on delivery 

Conditions of your Return:

- Refunds are available for incorrect, damaged or faulty items upon assessment

- We are unable to provide refunds for incorrect choice or change of mind purchases, you will instead receive store credit in the form of a gift card that can be used both online and in-store

- Refunds or exchanges are not offered on sale items, so please choose carefully and contact us hello@pampa.com.au if you require further information on product prior to purchasing

- We do not provide Store Credit or refunds on shipping fees unless the item is incorrect, damaged or faulty

- You will receive your refund or store credit once your return has been processed and approved. Please allow up to 7 days for this to occur

DOES PAMPA PROVIDE A WARRANTY ON RUGS, BLANKETS, THROWS AND CUSHIONS?+-

Due to the handmade nature of Pampa’s woven products, we do not offer a period of warranty on these items. We would however, like to be contacted in the case that a customer has a fault with a Pampa product. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis. 

WHAT IS PAMPA'S DAMAGES AND REFUNDS POLICY FOR PHOTOGRAPHIC PRINTS? +-

As we personally inspect and package the prints ourselves, we ensure that they are shipped in perfect condition.If the mailing tube has been delivered to you in a state of damage and the print itself has also suffered damage that deems it unusable, please email us photos as soon as possible. We will have a new print sent out to you free of charge, if we agree that the damage sustained will affect the final appearance of the framed print. Pampa does not offer refunds if you have simply changed your mind. Any damage to the outer edges (1 cm) of the paper will not be considered damage that will deem the print unusable, as this will be covered up during the framing process.

ARE PAMPA PRINTS COVERED BY A WARRANTY?+-

We do not offer a period of warranty on Pampa Prints. We would however like to be contacted in the event that a customer has an issue or concern with a Pampa Print. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.

RETURNS ON BED LINEN+-

We want to ensure you love your Linen bedding and therefore offer returns if the below requirements are met:

- Please email us at help@pampa.com.au with your intention to lodge a return within 3 business days of receiving your item.

- Items must be returned to us within 7 business days of days of the date you received your delivery

- Items must be returned to us in the original packaging in an unused condition. Garments will be inspected prior to approving any refunds or exchanges. We reserve the right to refuse a return if it does not reach our standards

- Any losses or damages occurred during return shipping are deemed your responsibility, we therefore recommend using a trackable service with signature on delivery

Conditions of your Return:

- Refunds are available for incorrect, damaged or faulty items upon assessment

- We are unable to provide refunds for incorrect choice or change of mind purchases, you will instead receive store credit in the form of a gift card that can be used both online and in-store

- Refunds or exchanges are not offered on sale items, so please choose carefully and contact us hello@pampa.com.au if you require further information on product prior to purchasing

- We do not provide Store Credit or refunds on shipping fees unless the item is incorrect, damaged or faulty

- You will receive your refund or store credit once your return has been processed and approved. Please allow up to 7 days for this to occur

SHIPPING DURING COVID+-

We want to let our customers know that besides the possibility of some delays in the delivery of orders, it’s business as usual when it comes to online shopping at Pampa. We are keeping a close eye on updates from our delivery partners and will keep you informed of any notable changes.

The vast majority of Pampa online orders are dispatched using the services of Australia Post, however DHL is also available at checkout for what is usually a speedier service. For information on Australia Post see below.
There are currently some minor delays for shipping domestically within Australia, however these should not be any longer than just a few days. See link https://auspost.com.au/service-updates/domestic-delivery-updates
Some countries are temporarily not being serviced by Australia Post or may be experiencing delays. See link for further country specific information https://auspost.com.au/service-updates/international-delivery-updates

If you have questions regarding the delivery of your order or serviceability of your region, please email help@pampa.com.au for an update.


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