Join the team
PAMPA is always looking for inspired people who share our values and love for working in a designer yet artisan ethically run family company. We are looking for committed, hardworking, innovative and intelligent individuals who would like to join our small team with a highly pro-active energy.
STORE & ONLINE CONSULTANT
Pampa is currently seeking an enthusiastic, committed and confident Store & Online Consultant with advanced skills in retail and an organised approach to join our store four days a week (part-time) in our beautiful studio in Byron Bay. There’s room for growth within this role as Pampa is constantly growing as a business, and has the potential to transition into a full time role.
Working within a small team, the successful applicant will have the natural ability to multitask between retail customers, online orders and warehouse duties with ownership, responsibility and attention to detail.
Key tasks:
- Greet all clients arriving at the showroom, ensuring a positive brand experience
- Confidently provide in-store and online customer service and advice via emails, web chat function and social media, including product information, styling advice and customer troubleshooting
- Confidently work with clients to resolve issues including product, shipping and customer dissatisfaction, offering appropriate solutions
- Ensure display of the Showroom is upheld to company presentation standards, including having the store clean and tidy
- Proactively manage visual merchandising of the Showroom, presenting suggestions to constantly keep the space fresh
- Manage and fulfil online sales through Shopify and Star Ship-it, packing all orders with care and accuracy
- Answer incoming telephone calls to the showroom, including quotations and order processing when required
- Ensure the online store is accurate and functioning as expected
- Assist with daily showroom deliveries, including inventory tracking and quality control of goods
- Manage Third Party provider ordering, quality control and stock levels
- Ensure accurate inventory tracking and stocktake. Providing suggestions to the Brand Manager regarding appropriate stock levels and trends in sales
- Maintain and manage an accurate spreadsheet and levels of packing consumables
- Supervise and train other employees who may be helping with showroom or warehouse duties
- Ensure rug trial loans are return within 24 hrs and check the condition of all loaned products (including press & media) once retuned and advise if there are any issues
- Work with Monday app for general day to day tasks on a day to day basis
- Keep storage and counter areas tidy and organised
- Assist with local showroom events
- Assist managers with ad hoc requirements
- Work together with Sales Coordinator with sending orders, preparing yarn samples and other tasks
- Open and securely close showroom ensuring alarm is armed upon leaving
The successful applicant will have:
Personal Attributes
- Excellent customer service skills
- Collaborative approach to working as a team player
- Quick and effective problem-solving skills
- Organisational skills and attention to detail
- Confidence and drive to work autonomously
- Basic mathematics and financial knowledge
- Ability to lift and move heavy rugs where necessary
- Experience with point of sale systems and varied payment methods
- Willingness to comply with company policies and procedures
- Firm understanding of sales, promotions, trends, retail markets and merchandising
- Reliable, consistent and trustworthy
- Flexibility including the ability to work two Saturdays a month
Experience and skills
- Experience in retail within the industry
- Excellent verbal and written communication skills
- Experience using Shopify and Starship It
- Experience in visual merchandising
- Experience using Monday app is a plus
Benefits:
- Welcoming work culture
- Generous team discounts
- Investment in your personal career development
- Work in a growing company based in Byron Bay
How to apply:
We would love to hear from you if you would think you would be the right fit. Please send us an email with the subject line subject line, Store & Online Consultant to Danielle careers@pampa.com.au
- Your resume and reference details
- A one-paragraph bio about who you are and what makes you jump out of bed in the morning
This position is an in-house position only and open to candidates who are able to work daily in the Byron Shire. Applications will close end of July 2021. Shortlisted applicants only will be notified. We are looking to finalise the position by the end of July with the starting date shortly after.
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CONTENT & COMUNICATIONS COORDINATOR
Pampa is currently seeking an enthusiastic, committed and confident Content & Communications Coordinator with advanced skills in copywriting, editing and curating with a creative yet detailed organised approach to join our studio four days a week (part-time) in our beautiful studio in Byron Bay. There is a lot of room for growth within this role as Pampa is constantly growing as a business, there is potential for the role to become full time quickly.
The successful applicant will be working under the guidance of our Global Director and Brand Manager who are both highly experienced, with years of developing Pampa’s image, style and voice. They will provide strong mentorship for the smooth integration into the role.
The successful applicant will work side by side with our Graphic Designer to develop and execute all content and communication to Pampa’s community; including marketing collateral, email marketing campaigns, social media campaigns as well as working across our website, journal and social media channels. The successful applicant will have the natural ability to multitask and execute tasks with ownership, responsibility and attention to detail.
Key Tasks:
- Creating written content across all channels
- Executing engaging email campaigns (Mailchimp/Klavio)
- Managing Instagram platform (Planoly) and Pinterest
- Executing the Pampa Journal
- Detailed monthly MKT reporting (social platforms, MailChimp and Google analytics)
- Active participation in MKT meetings and strategies for the development of brand awareness
- Managing an influencer program
- Assisting in the management of a content calendar
- Assisting with tasks related to PR, Agency Partners and website management
- Staying up-to-date with current technologies and trends in social media, design tools and applications
The successful applicant will have:
Personal Attributes
- A passion for Pampa’s brand values and ethos, with a strong appreciation of our aesthetic
- Effective time management skills
- A collaborative approach
- Initiative and confident decision-making skills
- Highly organised with high level attention to detail
- Enthusiastic with a positive attitude and a step ahead on their to do list, we are looking for passionate likeminded people bringing something new to the table
Experience and skills
- Minimum at least 2 to 3 year’s experience in a similar role within the industry
- Excellent communication and copywriting skills, with ability to express Pampa’s views creatively, developing and using our tone of voice
- Experience using Planoly
- Experience and a passion for social media (predominately Instagram and Pinterest) and trends in the homewares and interior design worlds
- A proven eye for clean design and photography in line with Pampa’s aesthetic
- Advanced in WordPress, Shopify and Shopify Apps
- Advanced in iPhone photography
Other skills – Not required but an advantage
- Intermediate to advanced in Lightroom and Photoshop
- Monday task planner experience
- Cannon SLR knowledge
- Experience with In Design and Illustrator
- Basic knowledge of web coding and HTML
Benefits:
- Welcoming work culture
- Generous team discounts
- Investment in your personal career development
- Working in a growing company based in Byron Bay
How to apply:
We would love to hear from you if you would think you would be the right fit. Please send us an email with the subject line subject line, Content & Communication Coordinator to Danielle careers@pampa.com.au
- Your resume
- A one-paragraph bio about who you are and what makes you jump out of bed in the morning
- Send us three examples of Instagram captions using our tone of voice - bonus points if you can nail our audience
- If you have a writing or photography portfolio, website, or IG account please share with us
This position is an in-house position only and open to candidates who are able to work daily in the Byron Shire. Applications will close 25 July 2021. Shortlisted applicants only will be notified. We are looking to finalise the position by the end of July with the starting date shortly after.
About Pampa:
Pampa is family ran business based in Australia and Argentina with a worldwide reach and audience. At Pampa we feel the need to rediscover threatened cultures and revive lost traditions. We support skilled artisans in remote Argentina and beyond to produce homewares and accessories that are woven works of art. Pampa traces a map since 2013, connecting talented weavers with the global community. All Pampa products are 100% handmade embracing fairly traded practices through our artisan partnerships.
We believe your home is your sanctuary and that you should feel inspired within by adding meaningful handmade items. We offer handcrafted, high quality luxury home goods, made by our extended family of artisans.
In addition to providing fair wages and ethical ways of working with our artisans, we also take care of our environment. Pampa is proud to partner with environmental charity One Tree Planted on crucial reforestation projects around the world. For every Pampa order, a tree is planted. When you buy a rug or a photography print, you're planting 5 trees, and for other Pampa pieces you're planting 1 tree.
Pampa has been featured in Architecture Digest, Goop, The Design Files, Sight Unseen, Design Milk, Yellow Trace, Real Living, Belle, Inside Out, amongst others.
