Payment for Pampa goods can be made using Paypal, Visa, Mastercard, American Express or via electronic funds transfers when checking out of your Pampashop shopping cart.
Items that appear with the contact information of one of our stockists are not available online through Pampa. To purchase any of these items you will need to contact the mentioned stockist for price, availability and shipping information.
Rugs with a price displayed online are available for purchase online direct from Pampa.
Yes, we wholesale to select stores worldwide and also sell to industry folk such as interior designers and decorators at trade prices. However, we do not wholesale our cushions, blankets or throws, only our rugs and fine art prints. For all trade and wholesale enquiries, information and terms & conditions, please contact us at firstname.lastname@example.org or complete our wholesale application form.
Online purchases of woven Pampa goods from Pampashop that are over $600 AUD receive free shipping, if the item/s are to be delivered within Australia. For a product purchases under $600 AUD in Australia, shipping rates will be calculated at time of checkout.
All print purchases even if over $600 will attract a shipping charge, which will be calculated at time of checkout. However if more than one print is purchased you will only be charged the shipping cost of the largest size print. Multiple prints can be packaged together in the same mailing tube.
All international online purchases will attract a shipping charge, which will be calculated at time of checkout. However if multiple woven goods are purchased, shipping will only be charged on the item that attracts the highest shipping cost and the rest of the items will be shipped free of any further shipping charges. The only exception is if a fine art print is purchased in addition to any woven goods, as these are always sent separately due their packaging. In this case shipping for the print/s will be added to the shipping cost of the woven products at time of checkout.
We regularly ship all over the world and offer a multitude of options via United Parcel Service (UPS) and Australia Post, both services offer tracking numbers. Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country. Contact us directly at email@example.com if your destination is not available at checkout.
Australian customers should receive their purchases of woven goods within 8 business days of transaction of payment, unless specified otherwise. International customers should receive their delivery within 12 to 15 business days unless specified otherwise, however this may vary slightly due to unforeseen delays with shipping and customs that are outside of the control of Pampa. Please remember that if incurred, import duties are the full responsibility of the customer receiving the purchased product/s.
Australian customers should receive their print purchases within 5 to 10 business days of transaction of payment. Please note that we don’t keep stock of our prints; we have them printed individually for each customer. Once your print has been purchased online, the image is then sent to the lab for printing. We then collect, inspect, package and send the prints as soon as your image is ready. Please allow 8 to 15 business days for international deliveries, but know that this may vary slightly due to possible shipping or customs delays. Please remember that if incurred, import duties are the full responsibility of the customer receiving the purchased product.
Pampa rugs are divided into two distinct ‘styles’ or collections. As all of our pieces are individual creations, there can be significant variations between individual rugs within a collection.
The rugs in Pampa’s Monte Collection are generally the largest, heaviest and most durable of our pieces. These are the most suitable for larger floor spaces with some mild to medium foot traffic.
The rugs in our Puna Collection are generally the softest and most delicate of our pieces. They can be used as area rugs for small to medium floor spaces with lighter foot traffic, but some lighter pieces can also be used as multipurpose textiles (heavy blankets or throws).
Alongside most rugs within our online store, you will see the weight of each rug in kilograms. Combined with the dimensions, this will help give you a better idea if the piece is suitable for your needs. Generally the heavier the rug, the less prone it will be to movement and wear during use.
Please feel free to email us at firstname.lastname@example.org if you would like a more in depth description of any particular piece, or would like some assistance with selection.
Please refer to the Custom & Maintenance section on our website for further information.
Pampa rugs are 100% handmade from start to finish - beginning with the removal of the fleece from the sheep or llama, all the way to the final woven product. Every rug is created on a handloom, which is driven only by the force exerted by the weaver, and all the yarn is spun by hand. Natural dyes are mostly used, but some very intense colours can only be achieved synthetically.
Due to this handmade process, Pampa rugs can never be 100% replicated, meaning every piece is individual. Perfect replications of rugs can only be created using a machine. Machine-manufactured rugs lack that certain charm that can only be achieved on a handloom, and do not have the same amount of love, passion, culture and experience poured into them.
Pampa’s weavers and their families all have a great sense of pride in what they do. This pride is woven into the fabric of our rugs, and gifted to the new owner of a hand-woven rug, who has a great story behind the new edition to their home. Hand-woven rugs can hold and even increase in value over time, which is something unlikely to happen with a machine-manufactured rug.
To learn more about this very labour-intensive process, click here
Yes you can purchase custom-made Pampa rugs. Click here to find out more.
The rugs in our Monte and Puna collections are sourced directly from the weavers themselves in remote regions of Argentina and also a small selection from Chile. This means that when Pampa purchases a rug, the money is going straight into the hands of the family who made that particular piece. We, Carl and Vicky, co-founders of Pampa, personally travel to Argentina to visit the communities of weavers on a regular basis. During these trips we not only purchase the rugs that are included in our online store, but we also work closely with the weavers on developing new designs.
Child labour is not used to produce Pampa products. However, many children in the communities we work with are taught the art of weaving as one of their many school subjects, the same way children in Australian schools partake in art or craft lessons. Many will continue to weave once they have completed school, as it is a great option for a secure and sustainable future. Your purchase is also helping preserve this art form that is slowly disappearing from these parts of the world.
Each and every Pampa rug that is sold is another step closer to keeping this beautiful art of weaving alive. As the demand for Pampa rugs increases, so too does the demand for weavers. Whether it’s the elder weavers maintaining their skills or younger weavers acquiring the art, it all helps to assure these traditional works of art will keep being produced for many years to come.
Not only does the production and sale of every Pampa rug help preserve traditional Argentinian weaving, it also improves living standards and creates much deserved cultural pride for our weavers and their families.
Pampa rugs are generally made from sheep’s wool; occasionally rugs in the Puna Collection are made with llama wool. Sheep’s wool is the more durable of both fibres and is better suited to area rugs for a floor space. Sheep’s wool rugs tend to have more traction and not move around as easily on a slippery floor, in comparison to llama wool. In either case, we strongly advise you to use an underlay to limit rug movement. The fibres used to produce our rugs are stated alongside each piece online.
All of our cushion covers are handmade from sheep’s wool and come with a cosy feather/PET-fibre blend insert. PET fibre is derived from 100% post-consumer plastic water bottles. The fibre looks, feels and performs in the same way as a high-grade poly fibre, but is completely recycled. For every 1kg of fibre used, around 70 water bottles are saved from ending up in landfill or potentially in our oceans. It is 100% non-allergenic. The blend of feather and fibre gives the cushions a certain feel that cannot be achieved by one filling alone.
Puna throws are woven with pure llama wool (Llama wool is technically llama hair). The llama wool used is from high up in the Andes Mountains and is the colour straight from the backs of llamas, with not additional dyeing process used. Patagonia Blankets and Porteño throws are woven with pure sheep wool.
Due to the handmade nature of all our woven goods, it is not unusual for them to carry slight imperfections. These can vary from inconsistencies in colour tones to the way the threads have been terminated at the end of the weaving. We strongly feel that these imperfections add charm to our products, which can only be obtained through the handmade process. Each piece has its own characteristics, which have been passed down from its artist.
Please refer to our Care & Maintenance page
Pampa rugs and woven goods can fade and lose their intensity of colour over time, especially when exposed to direct sunlight. Some colours will fade at different rates to others, depending on the dyes used. Please refer to our Care & Maintenance page for more information.
It is very unlikely that the dyes in Pampa rugs will run or migrate, but it is possible, especially if the piece comes into contact with moisture. It is important to keep this in mind when using any coloured rug on a surface that could be affected by the migration of dyes, such as lightly coloured carpet. Using an underlay will create a barrier between the rug and your carpet to prevent the migration of dyes to the floor surface below your rug. We always recommend the use of an underlay with all Pampa rugs and on all floor surfaces. Suitable underlays can be found at Ikea and Bunnings stores, we recommend using the non-slip felt type. Always use an experienced rug cleaning specialist when your rug needs to be cleaned, as incorrect cleaning methods could result in problems with dyes. Please refer to our Care & Maintenance page for more information.
We strictly do not give refunds or credit if you have simply changed your mind after purchase. Credit towards another Pampa product can be issued if your product is faulty or damaged upon delivery. We also do not give refunds if the advertised size is not correct for your space, so please carefully make your measurements before purchasing. Allow a 5% tolerance in the measurements stated by Pampa.
As Pampa rugs are all individual pieces, it is not possible to give an identical exchange. Some Pampa cushions, blankets and throws can be replaced with similar pieces if the customer has received faulty goods.
If applying for a credit or replacement due to a faulty or damaged product, Pampa must be contacted within 3 business days of the customer receiving delivery of the item. Please contact us at email@example.com with details of your purchase and the reason for seeking a credit or exchange. If approved, we require the product to be returned to us in the original packaging in an unused condition.
The initial shipping cost will be applied as a credit, but the cost of the return shipping to Pampa will be at the customer’s expense. Pampa will send you a notice of credit once we have received the return delivery of the product, and we are satisfied that it has not been damaged after you have initially received it. If the product has been damaged during the return to Pampa, this is the full responsibility of the customer and no credit will be given. In this case, the product can be returned to the customer. If the product simply is not delivered to Pampa and lost in transit, this is also the full responsibility of the customer. Choosing insurance for your shipment that is to be returned to Pampa is highly recommended, so you are covered in the event of loss or damage to the product occurring.
All international purchases of any Pampa products and sale items are strictly a final sale; refunds, credits or exchanges will not be considered.
Due to the handmade nature of Pampa’s woven products, we do not offer a period of warranty on these items. We would however, like to be contacted in the case that a customer has a fault with a Pampa product. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.
We send all our prints rolled in durable mailing tubes. Acid-free tissue paper is placed upon the printed surface of the print before rolling and also used to fill any negative space inside the tube to limit print movement during transportation. Tube end caps are stapled and taped to ensure your print does not come out during transportation, and to prevent the ingress of any foreign matter into the tube potentially affecting the print. Up to 3 prints can be packed per tube keeping shipping costs to a minimum.
Preferably, you should not handle your print at all. Please leave this to an experienced professional framer. We advise that you leave the print inside the mailing tube to be removed by your framer. If you wish to do the framing yourself, handle your print with the utmost of care as they can be very easily marked or creased. Never touch the printed image with your fingers as oil and dirt from your skin can easily cause damage. Always make sure that all staples are removed from mailing tube end before removal of your print.
We recommend taking your print to your local framing professional to discuss your options. We leave a 5cm white border around our prints to allow for different framing options. You can frame your print yourself with a more affordable pre-fabricated frame, but we do not recommend this, as the potential for damage to the print is high. We also believe that a fine art print on high-quality cotton photo rag should be matched with high-quality framing.
We offer three sizes: 60 x 40 cm, 90 x 60 cm and 112 x 75 cm. All prints have an extra 5cm white border all the way around the image, so add an extra 10 cm to these listed size for total paper dimensions. If you require a custom size, please contact us and we will let you know if this is possible. Customs sizes can be printed to a maximum of 150 x 100 cm.
We only print our images on the best matte paper available to suit Pampa prints, 310 gsm, Canson® Infinity Rag Photographique, 100% cotton museum grade photo paper. It has a similar feel to thick standard matte paper, but is of a much higher quality. It is non-acidic and highly resistant to yellowing and fading. It has a lovely textured finish which pairs perfectly with Pampa’s photographic images.
Never locate your Pampa print where it will be exposed to moisture or direct sunlight.
As we personally inspect and package the prints ourselves, they are shipped in nothing but a perfect condition. If the mailing tube has been delivered to you in a state of damage and the print itself has also suffered damage that deems it unusable, please email us photos as soon as possible. We will have a new print sent out to you free of charge, if we agree that the damage sustained will affect the final appearance of the framed print. Pampa does not offer refunds if you have simply changed your mind. Any damage to the outer edges (1 cm) of the paper will not be consider damage that will deem the print unusable, as this will be covered up during the framing process.
We do not offer a period of warranty on Pampa Prints. We would however like to be contacted in the event that a customer has an issue or concern with a Pampa Print. As we are serious about customer satisfaction, we will consider resolutions on a case-by-case basis.
Pampa will not sell your personal information or contact details to any other party. We may email you our newsletter from time to time with special offers and/or new products. If you do not wish to receive our newsletter, please inform us and we will remove your details from our mailing list.
any other questions?