Thank you for choosing a Pampa cushion. To help keep your cushion looking at its best for years to come, below we have outlined a few words of advice to read before installing your cushion and also to refer back to when needed.
Washing, Spills & Stains
Liquid spills must be soak/blotted up as soon as possible. First, remove any solid materials if present with care. Using a white towel, white cloth or white paper towel to draw up the liquid is best. Place the towel or cloth on top of the spill and starting from the outside of the spill, apply pressure to soak up the liquid and draw it out of the wool. Never rub a wet liquid stain. Repeat this step until clean. If a stain is still evident, apply a small amount of lukewarm water and draw it out using the same method described above. Using a designated wool detergent can help remove the stain as well, but use sparingly so to avoid possible fading of dyes. Make sure all the detergent is then removed from the wool. If the stain can’t be removed using these methods, seek professional advice.
For small spot stains that have already dried on your cushion, we do recommend that a designated wool detergent be used as per its instructions, if you wish to attempt to remove the stain yourself. A mild mixture of lukewarm water, white vinegar and detergent can also be used as a homemade solution, but the use of a designated wool detergent is preferable. If using the homemade solution, wet a white cloth with this mixture and gently wipe, taking care not to spread the stain. If you have any doubts whatsoever or the stain is still evident once dry, seek the advice or service of an experienced cleaning professional.
Cushion covers can be removed and hand washed in cool water with mild detergent. To remove inserts from the round cushions, simply undo the knot that is tucked into the hole at the rear of the cushion. To remove inserts from square cushions, undo knot which is tucked into the rear, approximately in the middle of the cushion. During hand washing simply massage the cover and do not wring out water afterwards, squeezing is preferred to avoid deformation. Then put the cover through a slow spin cycle only in your washing machine and then lay flat to dry as quickly as possible in the sun.
Pests & Storage
Pests can potentially be a problem with natural fibre textiles. The risk of damage occurring from pests is increased when the cushion is in storage, especially in dark, humid spaces with little or no air movement. To prevent damage from moths, which are the worst culprits, regularly inspect your cushion when it is in use and in storage. In the unlikely event that you do have a problem with moths, treatments should only be applied by an experienced professional. The best prevention is to have it in use in a room with good ventilation and filtered light.
Never store your cushion in plastic bags as this can cause discolouration over a period of time. Instead, keep in a clean and dry environment that is easily accessible for regular inspection and cleaning.
We do not recommend the application of stain preventative treatments. This can potentially lock in a liquid stain and make it very difficult to remove, even professionally. Wool contains lanolin, which is nature’s own stain repellent.
Loose threads & Shedding
In the occurrence of loose threads, which is considered normal with hand-woven textiles, we recommend carefully pushing the thread back into the weave using a blunt, pointy instrument. If the thread is long and does not continue back into the weave, carefully trim with scissors. Take care not to cut any structural threads that could cause the cushion to potentially unravel. If in doubt, tie a small secure knot as close as possible to the cushion and cut off the excess thread.
Pampa accepts no responsibility for damages caused by persons following the cleaning and care procedures listed in these instructions. This is simply advice and you should always contact an experienced cleaning professional if you are ever in doubt regarding the care of your cushion.